Return Policy

1. We are happy to offer return/exchange on any unworn items within 72 hours of delivery only. No further actions can be taken on this.

2. Pick-up for exchange will be attempted twice. If the courier company is unable to pick up the shipment, you will have to send the shipment back to the company address. Reverse pickup is subject to availability of the service in your area pincode.

3. The items must be unharmed, not worn or altered and should be in their original packing with tags intact.

4. RS 90-120/- will be charged per product for exchanges depending on your pin-code and the weight of the shipment.

5. In-case of returns, a Reverse Pickup Charge of ₹80-120 per product will be deducted (depends on the weight and number of products) and the balance amount will be Refunded back to your account via UPI or store credit incase of COD order.

6. Please return the product (s) in the same condition as it was shipped. If the products are returned in poor condition or without the tags and original packing, an exchange/return would not be provided in such case.

7. Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.

8. For COD orders, a store credit will be provided in the span of 5 working days from the day of return pickup on your registered e-mail address/contact number.

9. The store credit will be valid for the next 90 days from the date of issuance. No action can be taken post 90 days.

10. Once a product is exchanged and is delivered, no further actions such as refund or exchange would be applicable on that order.

11. Shipping charges are non refundable.

12. You can get in touch with us about any issues on IG @the_vastra or at thevastrashopp@gmail.com and we will be happy to help.

All queries will be solved between Monday-Saturday, 10am-7pm.